Frequently Asked
Questions

We uphold an unwavering commitment to quality. To ensure this, we have forged a partnership with a dedicated team of quality assurance experts. They specialize in the meticulous inspection and testing of construction and finishing materials. Our process adheres strictly to international quality standards and is tailored to meet your unique project specifications. This expert team works alongside our reputable manufacturing partners, performing on-site checks and comprehensive tests to affirm that every product delivered to you is of superior quality and craftsmanship.

Absolutely. Our service is fully equipped to handle custom orders that cater to your specific design requirements. Whether you’re looking for kitchen cabinets crafted to fit your exact space or doors that mirror your individual aesthetic, we have a team of designers ready to recreate your desired customizations. We maintain close communication with manufacturers to ensure that your custom designs are produced with the utmost precision and quality, delivering a product that aligns seamlessly with your vision for your home.

Your financial security is paramount in our operations. We safeguard your investments by implementing secure payment methods and by adopting an escrow-like service. This ensures that your funds are only disbursed to suppliers after you have received and are fully satisfied with your goods. Our procurement process is transparent, providing you with detailed documentation and consistent updates. This level of openness fosters trust and ensures that you can proceed with confidence, knowing that your transaction is secure and your interests are well protected.

Navigating the complexities of shipping and logistics for bulky items is our forte. Our logistics team takes charge of the entire shipping process, from careful packaging designed to protect your items during transit to managing freight and customs clearance. We are committed to ensuring that your materials not only arrive securely but also in the most time-efficient way possible. By strategically consolidating orders where feasible, we streamline shipping costs and minimize environmental impact. This comprehensive approach to logistics guarantees that even the bulkiest of items reach you ready for installation, without undue delay or expense.

We stand behind our customer satisfaction guarantee. If any product fails to match your order, we will coordinate with the supplier to address the issue promptly through an appropriate remedy such as replacement, return, or refund.

No, we do not offer installation services. Our specialty is in the expert sourcing and shipping of high-quality construction and finishing materials. Once delivered, the responsibility for installation lies with you or your chosen professionals. We ensure that all materials arrive with the necessary specifications for installation, allowing you or your local contractors to manage the final setup within your project.

Delivery timelines can be influenced by several factors, including the type of product, level of customization, quantity, mode of transportation, and final destination. For ready-to-ship products, the lead time is generally shorter, while custom products require additional time for production. Once you request a quote and we understand the specifics of your order, we will provide a tailored timeline that considers all these variables. You’ll receive detailed information regarding the expected lead time based on your unique purchase details, ensuring transparency and allowing you to plan accordingly. Rest assured, we’ll maintain open communication and provide regular updates throughout the entire process.

Yes, we can facilitate the sourcing for entire construction or remodeling projects. We handle everything from structural essentials to detailed finishings, collaborating with you to ensure all materials meet the design specifications and quality standards of your project.

Our sourcing service, for a non-refundable fee of $USD50.00, offers you an extensive package designed to kickstart your project with confidence. This fee entitles you to:

• A selection of three vetted suppliers, chosen for their capability to meet your specific project requirements.
• A comprehensive comparative analysis that evaluates and contrasts the suppliers in terms of pricing, product quality, and reliability, helping you understand the advantages and value each supplier brings to the table.
• Detailed catalogs from each supplier, providing insights into the full range of products available, complete with specifications and options to best suit your project’s needs.
• Contact details for each supplier, facilitating direct communication and negotiations, should you choose to proceed with them.

This careful pre-selection process and the provision of critical decision-making information are geared towards optimizing your sourcing efforts, saving you time and resources, and setting the foundation for a successful procurement experience.

Our logistics and shipping fees are tailored to each project, reflecting the specific needs and details of your order. These fees are not standard; they vary based on several factors, including:

• The volume and weight of the materials.
• The distance between the supplier and the delivery destination.
• The chosen mode of transport, whether it be air, sea, or land freight.
• Any applicable customs duties and import taxes specific to the destination country.
• Special handling requirements for delicate or high-value items.

By considering these elements, we ensure that our logistics and shipping fees are both fair and competitive, aligning with the actual costs incurred in delivering your materials safely and efficiently to your site. We strive to provide transparent pricing and will discuss all logistics and shipping charges with you in detail during the procurement process.